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Refund Policy

At Cosmic Shunya, we take great care in creating and packaging each order.
If something isn’t right, we’re here to make it better.

1. ELIGIBILITY FOR REFUND

Refunds are applicable only for damaged, defective or incorrect items received. Opened or used products, for hygiene reasons, are not eligible for refund.

2. DAMAGED OR DEFECTIVE ITEMS

If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photographs of the product and packaging. We will review the issue and offer a suitable resolution.

3. INCORRECT ITEM RECEIVED

If you receive an item different from what you ordered, please contact us within 48 hours of delivery. We will arrange a replacement or issue a refund after verifying the details.

4. NON-REFUNDABLE ITEMS

The following items are non-refundable:

  • Opened or used products
  • Products purchased on sale or offer
  • Gift cards and downloadable products
  • Personalized or custom-made items

5. REFUND PROCESS

Once your return or refund request is approved, the refund will be processed to the original payment method within 5–7 business days. Shipping charges are non-refundable.

6. CANCELLATION BEFORE DISPATCH

Orders can be cancelled within 24 hours of placing the order. Once the order is dispatched, cancellations are not possible. Please refer to our Shipping & Delivery Policy.

7. MISSING OR LOST ORDERS

If your order is lost in transit or not delivered within the expected time, please contact us. We will coordinate with our courier partner and resolve the issue at the earliest.

8. NEED HELP?

For any questions about refunds or your order, our support team is here to help.
Email: support@cosmicshunya.com

YOUR TRUST MATTERS

We are committed to fairness, transparency and ensuring a smooth experience with every order. 

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NEED HELP WITH YOUR ORDER?

Our team is here to assist you with shipping, tracking or delivery questions.

Thank you for being here. Your Journey matters to us.

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