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Returns & Refunds

Your trust means everything to us. If something isn’t right,
we’re here to make it better.

1. OUR RETURN POLICY

Due to the nature of our products, we
accept returns only for damaged, defective
or incorrect items.
For hygiene and safety reasons, opened or
used products cannot be returned.

2. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photographs of the product and packaging.
We’ll review the issue and assist you with the next steps.

3. INCORRECT ITEM RECEIVED

If you receive an incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or refund after verifying the details.

4. NON-RETURNABLE ITEMS

The following items are not eligible for returns or refunds:
• Opened or used products
• Personal care & ritual items
• Products damaged due to misuse

5. REFUND PROCESS

Once your return or refund request is approved, we’ll process the refund to your original payment method.
Refunds may take a few business days to reflect in your account, depending on your bank or payment provider.

6. CANCELLATION BEFORE DISPATCH

Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and will be subject to our return policy.

7. MISSING / LOST ORDERS

If your order is lost in transit or not delivered within the expected time, please contact us.
We will coordinate with our courier partner and resolve the issue at the earliest.

8. NEED HELP?

For any questions about returns, refunds or your order, our support team is always here to help.
Email: support@cosmicshunya.com

NEED HELP WITH YOUR ORDER?

Our team is here to assist you with shipping,
tracking or delivery questions.

Thank you for being here. Your journey matters to us. 

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